Administrative Phone

Mitel SX-Series

www.heathtelephone.com

 

 

Cordless Phones

All cordless phones have a few of the same features (Talk Button, Flash Button, Keypad).

They are great for flexibility at the front desk.

 

TAFAS (To Answer From Any Station)

 

Description:  Allows calls to be answered from another extension other than the console (main switchboard).

 

Operation:  When the console (main switchboard) is ringing press the “Talk Button”, listen for dial tone and then enter the TAFAS access code, which is 57 (may be a different access code).   Once the caller has said which room he or she would like to speak with, you must transfer the call.  You do this by telling the caller to please hold to be transferred and then press the “Flash Button” (sometimes the “Talk Button” double as the “Flash Button”) enter the desired extension number.  If you hear ringing, then press the “Talk Button” to hang-up and complete the transfer.  If you heard a busy tone, then press the “Flash Button” again to return to the original caller and explain that the extension is unavailable.

                               

Call Transfer

 

Description: When a call has been answered and you must extend the call to another extension you will have to perform a “Call Transfer”.

 

Operation: When you answer a call and the caller has said which room he or she would like to speak with, you must transfer the call.  You do this by telling the caller to please hold to be transferred and then press the “Flash Button” (sometimes the “Talk Button” double as the “Flash Button”) enter the desired extension number.  If you hear ringing, then press the “Talk Button” to hang-up and complete the transfer.  If you heard a busy tone, then press the “Flash Button” again to return to the original caller and explain that the extension is unavailable.



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